Refund & Returns Policy
We believe in complete transparency and customer trust. Please read our refund policy carefully before purchasing any digital product.
Last Updated: 3 July 2026
Refund & Returns Policy - Important Notice
All our products are digital downloads. Due to the instant and irreversible nature of digital files,
we do NOT offer refunds once the order is completed.
Please review all product details, previews, file formats and system requirements carefully before purchasing.
INTERPRETATION
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
DEFINITIONS
For the purposes of this Refund & Returns Policy:
- Company refers to Infra Design Hub.
- Orders mean a request by you to purchase any digital product from our website.
- Service refers to our Website.
- Website refers to Infra Design Hub, accessible from www.infradesignhub.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
Since our products, including house design packages, architectural drawings, structural drawings, 2D floor plans, 3D models, templates, PDF documents, Excel sheets, and online courses, are delivered instantly in digital format, all purchases are considered final.
Customers are requested to carefully review the product description, preview images, included files, software compatibility, and system requirements before placing an order. If you have any questions about your purchase, digital downloads, payment process, or file access, our support team is available to assist you before you complete your purchase. This policy helps ensure a fair, secure, and transparent experience for every customer.
RETURN POLICY
All products sold on Infra Design Hub are digital products delievered electronically.
Due to instant and irreversible nature of digital downloads, all sales are final.
Once an order is successfully placed and the product is delievered,
- returns, refunds, or exchange cannot be provided.
We encourage customers to carefully review the product description, preview images, file format and system requirements before making a purchase.
FREQUENTLY ASKED QUESTIONS (Refund & Returns Policy)
Can I get a refund after purchasing a digital product?
What if I accidentally purchase the wrong product?
What should I do if my download link is not working?
Are custom house design services refundable?
How can I contact Infra Design Hub for refund or order-related queries?
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Our support team is always ready to assist you.
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